Essen Solid Sheesham Wood Divan (With Mattress, Natural Finish)

Thank you for purchasing from Ebansal Furniture! Proper care and maintenance will help ensure the beauty and longevity of your furniture. Please follow these instructions to keep your furniture in excellent condition.

General Care

• Regular Cleaning:
  • Dust your furniture regularly with a soft, dry cloth.
  • For deeper cleaning, use a damp cloth and mild soap. Wipe off any residue with a clean, dry cloth.
  • Avoid using abrasive cleaners, chemicals, or polishes that may damage the finish.
• Avoid Direct Sunlight:
  • Prolonged exposure to direct sunlight can cause fading and damage to the wood and upholstery. Position your furniture away from windows or use curtains and blinds to protect it.
• Temperature and Humidity:
  • Maintain a consistent environment for your furniture. Extreme temperature and humidity changes can cause wood to expand or contract, leading to warping or cracking.
  • Use a humidifier in dry conditions and an air conditioner or dehumidifier in humid conditions.
• Protect Surfaces:
  • Use coasters, placemats, and tablecloths to protect surfaces from spills, heat, and scratches.
  • Avoid placing hot items directly on the furniture. Use trivets or mats to protect from heat damage.

Wood Furniture

• Polishing:
  • Use a high-quality furniture polish to maintain the finish. Follow the manufacturer’s instructions and polish sparingly to avoid buildup.
  • Test any polish on an inconspicuous area before applying it to the entire piece.
• Spills:
  • Wipe up spills immediately to prevent stains and damage. Use a blotting motion rather than wiping to avoid spreading the liquid.
• Scratches and Dents:
  • For minor scratches, use a touch-up marker or wax stick in a matching color.
  • For deeper scratches or dents, consider professional repair or refinishing.

Upholstered Furniture

• Vacuuming:
  • Vacuum upholstered furniture regularly to remove dust and debris. Use a soft brush attachment to avoid damaging the fabric.
• Spot Cleaning:
  • Treat spills and stains promptly. Blot the stain with a clean cloth and mild detergent. Avoid rubbing, which can spread the stain and damage the fabric.
  • Follow the fabric manufacturer’s care instructions for specific cleaning methods.
• Fabric Protection:
  • Consider using a fabric protector to prevent stains and make cleaning easier. Follow the product’s instructions and reapply as needed.

By following these care instructions, you can ensure that your furniture remains beautiful and functional for years to come. If you have any questions or need further assistance, please contact our customer service team.

Delivery

Hassle-Free Delivery: We're committed to providing you with a smooth delivery experience. Free delivery is applicable for the first two attempts to your shipping address. If you miss these attempts, additional charges will apply for the third attempt.

Service Lift Absence: If there is no service lift available, our delivery partner will deliver to the ground floor of your apartment. If you need delivery to a higher floor, extra charges per floor will be applied upon request.

Missed Delivery Holding Period: If you are unavailable to receive the delivery, your product(s) will be held at the nearest delivery hub for 3 days. After this period, we reserve the right to modify or cancel the order.

Installation

We ensure that your product is properly installed and assembled, regardless of the delivery condition.

• Pre-Assembled: No installation is required as the product comes fully assembled and ready to use.
• Expert Assembly: If expert assistance is needed, Ebansal will provide a carpenter for proper installation and assembly at no extra charge. The service person will visit you for assembly within 72 hours after you request the service.
• Basic Assembly/DIY: For products requiring minimal installation, you can easily assemble them using simple tools and provided instructions. No expert assistance is required.

No matter the delivery condition, we guarantee your product will be ready for use so you can enjoy it to the fullest!

Warranty Coverage

Ebansal is dedicated to providing high-quality products and ensuring customer satisfaction. Our warranty policy includes the following coverage:

1. Manufacturing Defects

• Coverage Period: 12 months from the date of purchase.
• Details: This warranty covers any defects in materials or workmanship under normal use. If a product exhibits a manufacturing defect within this period, Ebansal will repair or replace the defective part or product at no additional charge.

2. Termite Protection

• Coverage Period: Lifetime
• Details: This warranty guarantees protection against termite damage for the lifetime of the product. If termites cause any damage, Ebansal will repair or replace the affected part or product.

3. Fabric

• Coverage Period: No specific warranty
• Details: The fabric and leather materials used in our products do not come with a specific warranty. Customers are advised to follow the care instructions provided with the product to ensure longevity and durability.

Exclusions

This warranty does not cover the following:

• Intentional Damage: Any damage caused intentionally by the user.
• Natural Wear and Tear: Regular wear and tear that occurs with normal use over time.
• Fragile products: Products that are fragile in nature.
• Alterations and Modifications: Any product that has been altered, modified, or changed in any way from its original state.

Claim Process

In the unlikely event that you receive a defective or damaged product, please follow these steps:

• Contact Us: Email us at care@ebansal.com within the warranty period.
• Response Time: Our customer care team will respond to your query within two business days.
• Evaluation: We will evaluate the claim to determine the extent of the defect or damage.
• Resolution: If the claim is valid, we will repair or replace the defective or damaged part or product as per the terms of the warranty.

Important Notes

• Ensure to retain your purchase receipt or proof of purchase, as it will be required to validate your warranty claim.
• Follow the care instructions provided with your product to ensure it remains in good condition and prolong its lifespan.

Ebansal is committed to ensuring premium quality products and exceptional customer service. Thank you for choosing Ebansal.

Return and Refund Policies

We strive to provide you with the best shopping experience possible. Below are the details of our return and refund policies:

Order Cancellation

Before Shipment: If you wish to cancel your order before it gets shipped, we will process the cancellation with a deduction of 2.5% from your paid amount for the payment gateway processing fee.

After Shipment: Once the item has been shipped, cancellations are not covered under our cancellation policy.

Return Policy

We are committed to ensuring that you are satisfied with your purchase. If you find any defects or issues with the product once it reaches your doorstep, please contact our customer care team. We offer easy and fast return policies, and we will assess the damage and get back to you as soon as possible.

For any further assistance, please do not hesitate to reach out to our customer care cell. Thank you for shopping with us!

Customer Support

For any questions or clarifications regarding our products, feel free to reach out to our dedicated Customer Support team at (+91) 9256401564. We're here to assist you every step of the way.

Understanding Our Products

The accessories featured in product photographs are for visual representation purposes only and are not included with the actual product.

Our furniture pieces, especially those with intricate hand-painted details, are meticulously crafted by skilled artisans, honoring the craftsmanship passed down through generations. Each piece is unique, and slight variations from the product images may occur, adding to its distinct character.

Placing an Order

Before making your purchase, please ensure that you verify the dimensions of your door or entrance to facilitate smooth delivery. Unfortunately, we cannot accommodate return or cancellation requests if the product cannot be accommodated during delivery. Some items are delivered fully assembled for immediate use; please refer to the product details. For items that require assembly, our team will schedule a carpenter's visit to assist you.

Returns

If you decide to return an item, please ensure it is securely packed in its original condition to facilitate smooth processing of your return request.

Damages

We take pride in ensuring that your products arrive at your doorstep without any damage. However, in the event that you receive a damaged or defective product, please notify our delivery personnel immediately and contact our customer care team at care@ebansal.com. Our team will assess any damages or defects within 72 hours and take appropriate action, which may include replacement or repair, based on our assessment.

Missing Parts

If any components necessary for product assembly are missing, please promptly inform our Customer Support team. We will arrange for the delivery of the missing parts to you as soon as possible to minimise any inconvenience.

Feel free to let me know if there are any specific adjustments or additions you would like to make!

1. What materials are used in the production of your furniture?

At Ebansal Furniture, we utilize a variety of premium materials for our furniture, including solid woods like Sheesham (Indian Rosewood), Mango Wood, and Teak. We also incorporate engineered wood, metal, glass, and high-quality upholstery fabrics to ensure our furniture is both durable and stylish.

2. How should I maintain and clean my wooden furniture?

To maintain and clean your wooden furniture, use a soft, damp cloth to wipe the surface, followed by a dry cloth to eliminate any moisture. Avoid harsh chemicals or abrasive cleaners, as they can harm the finish. For a deeper clean, use a wood-specific cleaner or a mild soap solution, ensuring the furniture is thoroughly dried afterward.

3. What types of fabric are used in the upholstery of Ebansal Furniture?

Ebansal Furniture uses a variety of high-quality upholstery fabrics, including cotton, polyester, velvet, and leatherette. These fabrics are selected for their durability, comfort, and aesthetic appeal to match the design of our furniture pieces.

4. How can I select the finish color for your solid wood furniture?

Choosing the finish color for your solid wood furniture depends on your personal taste and the existing decor of your space. Ebansal Furniture offers a range of finishes, such as natural, honey, teak, walnut, and mahogany. You can view samples on our website or visit our showroom to see the finishes in person.

5. What distinguishes hardwood furniture from softwood furniture?

The main distinction between hardwood and softwood furniture is the type of wood used. Hardwood comes from deciduous trees that shed their leaves annually, making it denser and more durable—ideal for high-quality furniture. Softwood comes from evergreen coniferous trees, is generally lighter and less dense, and is more affordable but less durable than hardwood.

6. Do you offer doorstep delivery for my purchase?

Yes, Ebansal Furniture ensures doorstep delivery for all orders. Our logistics team works diligently to deliver your furniture safely to your specified address within the promised timeframe.

7. Is the purchase price inclusive of all applicable taxes?

Yes, the purchase price shown on our website includes all applicable taxes. There are no hidden fees, and the final price you see at checkout is the total amount you will pay.

8. Are there any documents required to receive my delivery?

Generally, no documents are required to receive your delivery. However, for high-value orders or specific delivery locations, we might request a valid ID proof to ensure secure delivery. Our customer support team will inform you if any such documents are needed.

Feel free to reach out if you have any additional questions!

Accessories in Images

The accessories depicted in the product images are for display purposes only. These accessories are not included with the product unless explicitly stated otherwise. Please refer to the product description for a detailed list of what is included with your purchase.

Variations in Wood Grain

Each piece of solid wood furniture is unique, and as such, the wood grain may differ slightly from one piece to another. These variations are a natural characteristic of solid wood and contribute to the individuality and beauty of each furniture item. Therefore, the product you receive may not exactly match the wood grain pattern shown in the product images.

Differences in Detailed Designs and Features

Our products may include detailed designs or hand-painted features that are carefully crafted by skilled artisans. Due to the handcrafted nature of these elements, there may be slight variations between the 3D images displayed on our website and the actual product you receive. These differences are a testament to the unique craftsmanship of each item.

Color and Finish Discrepancies

The color of the fabric and the finish of the wood may appear slightly different in person compared to how they appear on your screen. This is due to variations in screen settings and resolutions across different devices. We strive to represent our products as accurately as possible, but some discrepancies in color and finish may occur.

Material Composition

The primary material listed for each product represents the main material used in its construction. However, other materials may also be incorporated into the product to enhance its functionality, durability, or aesthetic appeal. For a complete understanding of the materials used in a product, please refer to the detailed product description provided.

We appreciate your understanding of these variations and thank you for choosing our products. If you have any questions or need further clarification, please do not hesitate to contact our customer service team.