Lifetime Warranty Against Termite

At Ebansal, we stand behind the quality and durability of our solid wood furniture. Every eligible product is manufactured using carefully selected wood and undergoes appropriate treatment and quality checks.

To provide additional assurance to our customers, Ebansal offers a lifetime warranty against termite damage on eligible solid wood furniture, subject to the terms and conditions mentioned below.

1. Warranty Coverage

The Lifetime Warranty covers *termite infestation or termite-related damage originating from the furniture itself*, provided that the product has been used under normal residential conditions and has not been modified, repaired, or mishandled by the customer or a third party.

If a covered termite issue is confirmed, Ebansal may, at its discretion:

- Repair the affected furniture.
- Replace the affected component or part.
- Replace the complete product where repair or component replacement is not reasonably possible.

The final resolution will be determined by Ebansal based on the extent and nature of the damage.

2. What Does "Lifetime" Mean?

For the purpose of this warranty, *Lifetime* means the reasonable usable life of the original product purchased from Ebansal by the original customer.

This warranty is applicable only to the *original purchaser* and is not transferable to another person or subsequent owner.

3. Conditions of Warranty

The warranty is valid only when:

- The product has been purchased directly from Ebansal or through an authorized Ebansal sales channel.
- Proof of purchase/invoice is available.
- The furniture has been used for its intended purpose.
- The product has been maintained and cared for according to Ebansal's recommended care instructions.
- The furniture has not been altered, dismantled, repaired, or treated by an unauthorized person or service provider.

4. Exclusions

This warranty does not cover:

- Termite damage caused by an external infestation originating from the customer's property, walls, flooring, soil, other furniture, or surrounding environment.
- Damage caused by improper storage, excessive moisture, water leakage, flooding, or prolonged exposure to damp conditions.
- Damage caused by negligence, misuse, accidents, abuse, or improper handling.
- Damage resulting from unauthorized modifications, repairs, drilling, cutting, or structural alterations.
- Furniture kept in areas with persistent moisture, water seepage, or unsuitable environmental conditions.
- Damage caused by pests other than termites.
- Natural characteristics of solid wood such as knots, grain variations, minor cracks, colour variations, or seasonal movement of wood.
- Normal wear and tear, scratches, dents, stains, or surface damage.
- Commercial or industrial use unless specifically agreed upon in writing by Ebansal.
- Products purchased from unauthorized sellers or third-party resellers.
- Any indirect, incidental, or consequential loss arising from termite infestation.

5. Inspection & Verification

All termite-related warranty claims are subject to inspection and verification by Ebansal or an authorized representative.

Ebansal may request:

- Photographs and videos of the affected product.
- Proof of purchase.
- Details regarding the location and usage of the furniture.
- An in-person inspection where necessary.

The warranty claim will be approved only after Ebansal determines that the termite damage falls within the scope of this warranty.

6. Warranty Claim Process

To raise a warranty claim, customers should contact Ebansal through the official customer support channel and provide:

1. Order number or invoice.
2. Customer name and contact details.
3. Photographs/videos showing the suspected termite damage.
4. A brief description of the issue.
5. Any additional information requested by the Ebansal support team.

Once the claim is received, Ebansal will review the information and may arrange an inspection if required.

7. Repair or Replacement

If the claim is approved, Ebansal will determine the most appropriate solution based on product availability, extent of damage, and feasibility.

Where replacement is provided:

- The replacement may be the same product or an equivalent product.
- If the original product or component is discontinued, Ebansal may provide an equivalent alternative.
- Differences in natural wood grain, colour, texture, or finish between the original and replacement product shall not be considered a defect.

8. Treatment of External Infestation

Where inspection determines that termites have originated from the customer's property or surrounding environment rather than from the furniture itself, the customer may be advised to arrange professional pest-control treatment for the affected premises.

Such external pest-control costs are *not covered under this warranty*.

9. Limitations of Liability

Ebansal's responsibility under this warranty is limited to the repair or replacement of the affected product or component, as determined by Ebansal.

Ebansal shall not be responsible for any indirect or consequential losses, including damage to other furniture, property, personal belongings, business interruption, inconvenience, or other related expenses.

10. Warranty Modification

Ebansal reserves the right to modify or update the terms of this warranty policy from time to time. Any changes will apply to future purchases unless otherwise required by applicable law.

Products already purchased will remain subject to the warranty terms applicable at the time of purchase, subject to applicable consumer protection laws.

11. Governing Terms

This warranty policy shall be read together with Ebansal's other applicable policies, including its Terms & Conditions, Return & Replacement Policy, and Shipping Policy.

Nothing in this warranty policy is intended to limit any rights or remedies available to customers under applicable consumer protection laws.

Important Note

The Lifetime Warranty Against Termite is intended to provide assurance regarding the quality of eligible Ebansal furniture. *Termite damage must be verified by Ebansal before any warranty benefit is provided.*

For warranty assistance, please contact *Ebansal Customer Support* through the official contact details provided on our website.