Terms & Conditions

eBansal Furniture (A Brand of Bansal Handicraft)

Website: https://ebansal.com

Welcome to eBansal Furniture. These Terms & Conditions govern the use of our website, purchase of products, payment processing, shipping, delivery, installation, order cancellation, returns, refunds, replacements, warranties, and related customer services.

By accessing our website or placing an order, you agree to these Terms & Conditions.

IMPORTANT: These Terms & Conditions must be read together with our Return & Refund Policy, Privacy Policy, Payment Policy, Warranty Policy, and Product Care Instructions, wherever applicable.

Nothing in these Terms & Conditions is intended to restrict or exclude consumer rights that cannot legally be excluded under applicable Indian law.

1. Acceptance of Terms

By accessing https://ebansal.com, browsing our products, creating an account, placing an order, or accepting delivery, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These terms constitute an agreement between the customer and eBansal Furniture (A Brand of Bansal Handicraft).

Customers who do not agree with these terms should refrain from placing an order.

eBansal Furniture reserves the right to update its policies in accordance with applicable laws and business requirements.

2. Nature of Products – Handcrafted Solid Wood Furniture

2.1 Handcrafted Characteristics

eBansal Furniture specializes in handcrafted solid wood furniture manufactured using traditional craftsmanship and natural materials.

Our primary material is Sheesham (Indian Rosewood), known for its durability, natural appearance, and distinctive wood grain.

Because solid wood is a natural material and our furniture is handcrafted, slight variations between products are normal.

The following are generally considered natural characteristics rather than manufacturing defects:

• Variations in wood grain, colour, shade, knots, texture, and natural patterns.

• Minor differences in colour compared with website photographs.

• Natural ageing, oxidation, and gradual changes in wood tone.

• Minor expansion, contraction, or movement caused by temperature and humidity changes.

• Slight variations in polishing, carving, painting, stitching, patchwork, and finishing.

• Minor surface texture differences between handcrafted pieces.

• Small differences in handcrafted detailing.

These characteristics are not grounds for replacement or refund unless they materially affect the product's structural integrity, safety, functionality, or conformity with its description.

2.2 Product Images and Descriptions

We make reasonable efforts to provide accurate product images, descriptions, dimensions, and specifications.

However:

• Product images are for illustrative and representational purposes.

• Actual colours may vary because of photography, lighting, screen settings, or digital rendering.

• Decorative accessories and furnishings shown in product images are not included unless specifically mentioned.

• Product dimensions are approximate and may vary by up to ±2% due to handcrafted manufacturing.

• Minor variations in finishing and appearance may occur.

Customers should carefully review product descriptions, dimensions, materials, and specifications before purchasing.

2.3 Product Categories

Our product range includes:

• Beds, storage beds, hydraulic beds, bunk beds, and poster beds.

• Sofas, sofa sets, sofa-cum-beds, and divans.

• Dining tables, dining sets, dining chairs, and bar furniture.

• Wardrobes, dressing tables, bedside tables, and chests of drawers.

• TV units, sideboards, coffee tables, console tables, and bookshelves.

• Study tables, study chairs, and storage furniture.

• Shoe racks, wooden temples, and decorative furniture.

• Balcony chairs, outdoor furniture, and benches.

• Mattresses and related bedroom products.

Product designs, specifications, and availability may change without prior notice.

3. Order Placement and Confirmation

3.1 Placing an Order

By placing an order, the customer confirms that:

• The product details and specifications have been reviewed.

• The selected dimensions are suitable for the intended location.

• The delivery address and contact information are accurate.

• Building access and lift availability have been checked.

• The applicable delivery, installation, replacement, and refund conditions have been understood.

All orders are subject to product availability and successful payment verification.

3.2 Order Confirmation

After successful order placement, customers will ordinarily receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

Order confirmation does not guarantee immediate dispatch.

3.3 Order Refusal or Cancellation

eBansal Furniture reserves the right to refuse or cancel an order for legitimate reasons, including:

• Product unavailability.

• Incorrect product pricing.

• Payment failure.

• Suspected fraudulent activity.

• Incorrect delivery details.

• Unserviceable delivery locations.

• Other circumstances preventing reasonable order fulfilment.

If eBansal Furniture cancels a paid order, the customer will receive the refund required under the applicable policy and law.

4. Customer Responsibility Before Purchase

Customers are responsible for verifying product dimensions and delivery accessibility before placing an order.

This includes checking:

• Main entrances and doorways.

• Staircases and corridors.

• Lift and service elevator dimensions.

• Room dimensions and furniture placement space.

• Building access restrictions.

• Availability of suitable unloading space.

• Any permissions required by building management.

Furniture that cannot enter the customer's property because of incorrect measurements or customer-side access restrictions will not ordinarily qualify for a return or refund solely for that reason, subject to applicable consumer law.

Customers are encouraged to contact eBansal Furniture before ordering if they are unsure about product dimensions or delivery feasibility.

5. Pricing and Payment

5.1 Product Prices

All prices displayed on our website are in Indian Rupees (INR) and include applicable GST unless otherwise stated.

Prices, discounts, promotional offers, and availability may change without prior notice.

The confirmed order price will ordinarily apply to accepted orders, subject to correction of genuine errors and applicable law.

5.2 Payment Methods

Accepted payment methods may include:

• Credit cards.

• Debit cards.

• UPI.

• Net banking.

• Other payment methods displayed at checkout.

Payments may be processed through authorized third-party payment gateway providers.

5.3 Payment Failures and Duplicate Charges

If a payment fails or a duplicate transaction occurs, customers should contact our support team with the relevant payment details.

eBansal Furniture will assist in verifying the transaction and coordinating with the payment provider.

5.4 Payment Gateway Charges on Refunds

A payment gateway processing fee of up to 2.5% may be deducted from eligible discretionary refunds where disclosed before purchase and legally permissible.

Such deductions will not apply where a full refund is required under applicable consumer law.

6. Shipping and Delivery Policy

6.1 Free Shipping Across India

eBansal Furniture offers free standard shipping to serviceable locations across India.

Free shipping covers standard transportation to the registered delivery address under the delivery partner's normal service conditions.

Free shipping does not guarantee manual staircase delivery, special handling, or doorstep delivery to upper floors where suitable lift access is unavailable.

Additional services may attract charges.

6.2 Dispatch and Delivery Timelines

Estimated dispatch and delivery timelines are communicated through product listings, order confirmation, or customer support.

Delivery timelines may vary depending on:

• Product availability.

• Manufacturing requirements.

• Delivery location.

• Transportation arrangements.

• Weather conditions.

• Courier operations.

• Public holidays.

• Circumstances beyond reasonable operational control.

We will make reasonable efforts to complete delivery within the communicated timeframe.

6.3 Free Delivery Attempts

Standard free delivery includes up to two delivery attempts to the registered shipping address.

If the customer is unavailable during both attempts, additional charges may apply for a third delivery attempt.

Customers should ensure that an authorized person is available to receive the shipment.

6.4 Delivery to Apartments and Upper Floors

For customers residing in apartments, multistorey buildings, or properties above the ground floor, delivery is subject to the building's accessibility and the delivery partner's capabilities.

Delivery partners generally use an available and suitable lift or service elevator to transport furniture to upper floors.

Doorstep delivery to an upper-floor residence is not guaranteed if the building does not have a suitable operational lift.

6.5 Lift Unavailability or Furniture Not Fitting Inside the Lift

If the customer's property is located above the ground floor and:

• No lift or service elevator is available.

• The lift is not operational.

• The furniture cannot fit inside the lift.

• The packaging is too large for the lift.

• The product exceeds the lift's weight capacity.

• Building management restricts lift usage.

• Other access restrictions prevent safe delivery.

The delivery partner may be unable to deliver the product to the customer's doorstep.

In such circumstances, delivery may be offered at the ground floor or another accessible location.

6.6 Staircase Delivery Restrictions

Manual transportation of furniture through staircases to upper floors is not included in standard free shipping.

Furniture products may be heavy, bulky, or difficult to transport manually.

Delivery companies may refuse staircase delivery because of:

• Additional labour requirements.

• Product weight or dimensions.

• Safety concerns.

• Risk of damage to the product or property.

• Insufficient manpower.

• Operational restrictions.

eBansal Furniture does not guarantee staircase delivery to any floor.

Where special staircase handling is available, additional labour charges may apply.

Such services must be confirmed in advance and are subject to delivery partner approval.

6.7 Customer Responsibility for Upper-Floor Delivery

Before ordering, customers must ensure:

• A suitable operational lift is available where required.

• The furniture and its packaging can fit inside the lift.

• The lift has adequate weight capacity.

• The building permits furniture transportation.

• Access routes are sufficiently spacious.

• Appropriate arrangements are available for receiving the furniture.

The customer is responsible for confirming that the ordered furniture can be received at the property under the available delivery conditions.

6.8 Delivery Refusal Due to Lift or Staircase Restrictions

If the delivery partner reaches the customer's address but cannot complete upper-floor doorstep delivery because of customer-side building access restrictions, the customer may be offered ground-floor delivery where feasible.

If the customer refuses an otherwise suitable ground-floor delivery arrangement solely because the furniture cannot be transported to an upper floor, the resulting return may be treated as a customer-side delivery refusal.

In such circumstances:

• The customer will not ordinarily be eligible for a full refund solely because upper-floor delivery was unavailable.

• Cancellation requests may be declined under the standard change-of-mind cancellation policy where legally permissible.

• Reasonable, documented transportation or return expenses may apply where disclosed and legally permissible.

• The customer may request reshipping subject to the conditions described below.

These conditions apply only where the product and delivery arrangements conform to the terms disclosed before purchase. They do not remove remedies for seller-side delivery failures or other legally actionable issues.

6.9 Return to Origin (RTO) Due to Customer-Side Delivery Issues

A shipment may be returned to origin (RTO) if delivery cannot be completed because of:

• Customer unavailability.

• Repeated missed delivery attempts.

• Incorrect or incomplete address details.

• Refusal to accept an otherwise conforming delivery.

• Lift unavailability.

• Furniture not fitting inside the lift.

• Staircase access restrictions.

• Other customer-side delivery access limitations.

Where these circumstances result in RTO, the customer may be responsible for reasonable additional costs, subject to prior disclosure and applicable law.

An RTO caused solely by customer-side delivery restrictions does not automatically qualify the order for cancellation or a full refund.

6.10 Cancellation After Failed Upper-Floor Delivery

If an order has already been dispatched and delivery cannot be completed because of customer-side lift, staircase, or access restrictions, the customer cannot automatically cancel the order without applicable conditions or charges.

Cancellation requests made solely for these reasons may be declined under our standard cancellation policy.

Where cancellation is approved, reasonable and legally permissible shipping, return transportation, and handling charges may be deducted from a discretionary refund if previously disclosed.

Any statutory refund or cancellation rights remain unaffected.

6.11 Reshipping After RTO

If a shipment is returned to origin because of customer-side delivery restrictions and the customer requests another delivery attempt, eBansal Furniture may arrange reshipping.

The customer must pay applicable additional charges, which may include:

Reshipping Charges: The applicable cost of transporting the furniture again to the customer's address.

Repacking Charges: Reasonable costs incurred for inspecting and repacking the returned product for safe transportation.

Additional Handling Charges: Charges for special handling or other services requested and agreed upon by the customer.

The applicable charges will be communicated before reshipping is confirmed.

Reshipping will be arranged after the customer approves and pays the required charges.

Customers must confirm that the original delivery issue has been resolved before requesting reshipping.

6.12 Missed Delivery and Holding Period

If the customer is unavailable to receive the shipment, the delivery partner may hold the product at the nearest delivery hub for up to three days.

After this period, the shipment may be returned to origin or alternative arrangements may be discussed.

Additional redelivery, storage, or handling charges may apply where disclosed and legally permissible.

6.13 Delivery Inspection and Damage Reporting

Customers should inspect the packaging and furniture upon delivery wherever reasonably possible.

We recommend:

• Checking the outer packaging for visible damage.

• Taking photographs of damaged packaging.

• Recording an unboxing video wherever practicable.

• Checking for missing components.

• Inspecting the product for visible defects or transit damage.

• Reporting any damage promptly.

Visible transit damage should preferably be reported within seven days of delivery.

Eligible replacement requests may be raised within ten days of delivery.

An unboxing video is strongly recommended as supporting evidence, but its absence does not automatically invalidate an otherwise legitimate claim.

Statutory consumer rights are not restricted by these reporting periods.

7. Installation and Assembly Policy

7.1 Pre-Assembled Furniture

Some products are delivered fully assembled and ready to use.

These products generally do not require installation.

7.2 Expert Assembly

Certain products require professional assembly.

Where expert assembly is available:

• eBansal Furniture may arrange an authorized carpenter or service professional.

• Assembly is chargeable unless expressly included in the product offer.

• The applicable fee will be communicated before confirmation.

• Assembly may be scheduled separately after delivery.

• A service visit will ordinarily be arranged within 72 hours after the request, subject to location and technician availability.

The 72-hour timeframe is a service target rather than an unconditional guarantee.

7.3 Basic Assembly / DIY

Certain furniture products require only basic assembly.

Customers may assemble these products using the provided instructions and suitable tools.

Damage caused by incorrect assembly or unauthorized modifications is not covered by the standard warranty.

7.4 Customer Responsibilities During Installation

Customers must provide:

• Adequate installation space.

• Safe access to the product.

• Suitable flooring conditions.

• Availability of the product and its components.

• An authorized person during the installation visit.

eBansal Furniture is not responsible for damage caused by unauthorized third-party installation, except where otherwise required by law.

8. 10-Day Replacement Policy

8.1 Replacement Period

Customers may request replacement of eligible products within 10 days from the date of delivery.

Requests submitted after this period may be considered under the applicable product warranty or statutory consumer rights.

A valid invoice or order number is required.

8.2 Replacement Eligibility

Replacement may be approved for:

• Verified manufacturing defects.

• Structural defects affecting normal product use.

• Major transit or delivery damage.

• Incorrect products delivered.

• Missing major components.

• Significant defects present at delivery.

All replacement requests are subject to reasonable verification.

8.3 Replacement Exclusions

The standard replacement policy does not ordinarily cover:

• Normal wear and tear.

• Scratches, dents, or stains caused after delivery.

• Accidental damage.

• Misuse or negligence.

• Damage caused by pets or external impact.

• Damage caused by improper shifting or relocation.

• Unauthorized repairs or modifications.

• Water, moisture, sunlight, or excessive heat damage.

• Natural wood grain and colour variations.

• Minor natural wood expansion or contraction.

• Minor handcrafted finishing variations.

• Normal upholstery, foam, or cushion deterioration.

• Incorrect assembly by unauthorized personnel.

These exclusions do not override statutory remedies for defective or misdescribed products.

8.4 Replacement Request Process

To request a replacement, contact:

Email: ebansalfurniture@gmail.com

Subject: REPLACEMENT REQUEST – Order No. [XXXX]

Customers should provide:

1. Original order number or invoice.

2. Customer name and registered contact details.

3. Photographs or videos of the issue.

4. Description of the defect or damage.

5. Date when the issue was first noticed.

6. Additional information reasonably required for verification.

8.5 Inspection and Approval

eBansal Furniture may request additional evidence or arrange a physical inspection.

The assessment may determine whether the issue is:

• A manufacturing defect.

• A structural defect.

• Transit damage.

• A natural material characteristic.

• Customer-caused damage.

• Outside the applicable replacement coverage.

8.6 Replacement Resolution

For approved claims, eBansal Furniture may offer:

• Replacement of the affected component.

• Replacement of the complete product.

• Repair or rectification where appropriate and accepted.

• Another suitable resolution agreed with the customer.

Where only one component is defective, replacement of that component may be offered instead of replacing the entire product.

Replacement is subject to product and component availability.

A replacement request does not automatically entitle the customer to a refund, without prejudice to applicable consumer rights.

8.7 Return of Affected Products

Where replacement is approved, customers may be required to return the affected product or component.

Customers must provide reasonable access for inspection, pickup, or replacement.

Products should not be further modified or damaged after the issue has been reported.

9. Returns, Refunds and Order Cancellation

9.1 General Return Conditions

Returns and refunds are governed by the applicable Return & Refund Policy and Indian consumer protection law.

Products will not ordinarily qualify for change-of-mind returns solely because of:

• Personal preference changes.

• Incorrect customer measurements.

• Insufficient room space.

• Furniture not fitting through customer-side entrances.

• Lift unavailability.

• Staircase delivery restrictions.

• Refusal of a conforming ground-floor delivery arrangement.

• Minor natural wood variations.

• Minor differences in colour or handcrafted finishing.

These restrictions do not apply where a return or refund is required by law.

9.2 Cancellation Before Dispatch

Customers may contact our support team to request cancellation before dispatch.

Cancellation eligibility may depend on order status, product type, and whether manufacturing or customization has commenced.

Any applicable cancellation conditions will be governed by the Return & Refund Policy and information disclosed before purchase.

9.3 Cancellation After Dispatch

Once an order has been dispatched, cancellation may be restricted or subject to reasonable costs where legally permissible and disclosed before purchase.

Customers cannot automatically cancel an order solely because they have not arranged suitable lift or building access.

9.4 Refund Eligibility

A refund may be approved where:

• eBansal Furniture cancels a paid order.

• A verified payment error results in an incorrect charge.

• A product is defective and a refund is required under applicable law.

• A suitable replacement or repair is not reasonably feasible.

• The Return & Refund Policy permits a refund.

• Applicable consumer law requires a refund.

9.5 Refund Processing

Approved refunds will ordinarily be processed through the original payment method where feasible.

Processing timelines may depend on the payment gateway and banking provider.

Any legally permissible deductions must be reasonable, applicable to the particular circumstances, and consistent with disclosures made before purchase.

9.6 Customized Furniture

Furniture manufactured according to customer-specific requirements may not qualify for ordinary change-of-mind cancellation or return once manufacturing has commenced, where this restriction was disclosed before purchase.

This does not affect remedies for defective products, incorrect specifications, or other legally actionable issues.

10. Product Warranty Policy

10.1 Standard Manufacturing Warranty

Unless a different product-specific warranty is expressly stated, eligible products are covered by a 12-month limited manufacturing warranty against manufacturing and structural defects.

The warranty begins from the date of delivery.

A valid purchase invoice is required.

10.2 Three-Year Limited Warranty

Products expressly sold with a 3-Year Limited Warranty will be covered according to the terms stated in their product listing, invoice, warranty certificate, or applicable warranty documentation.

The three-year warranty is not automatically applicable to every product.

Where product-specific warranty terms provide greater coverage, those terms will govern the additional coverage.

10.3 Lifetime Termite Warranty

Eligible solid wood furniture may carry a lifetime termite warranty, subject to the applicable warranty terms.

Customers may be required to provide evidence of termite damage and cooperate with inspection.

Coverage may exclude infestation or damage resulting from:

• Prolonged closure of the property.

• Unsuitable storage conditions.

• Excessive moisture or dampness.

• Improper maintenance.

• Other circumstances excluded by the applicable termite warranty.

The exact eligibility, scope, and remedy will depend on the written warranty applicable to the purchased product.

10.4 Warranty Exclusions

Unless expressly covered or required by law, warranties do not ordinarily include:

• Normal wear and tear.

• Accidental damage.

• Misuse or negligence.

• Water or excessive moisture damage.

• Prolonged direct sunlight exposure.

• Improper cleaning or maintenance.

• Unauthorized repairs or alterations.

• Incorrect self-assembly.

• Natural wood variations.

• Minor natural wood movement.

• Normal upholstery or cushion deterioration.

• Damage caused by unsuitable commercial use.

• Pest damage outside applicable termite warranty coverage.

10.5 Warranty Claim Procedure

For warranty assistance, email:

ebansalfurniture@gmail.com

Subject: WARRANTY CLAIM – Order No. [XXXX]

Provide the order number, invoice, photographs or videos, and a description of the issue.

Approved remedies may include repair, component replacement, product replacement, or another appropriate resolution.

10.6 Warranty After Replacement

An approved replacement does not cancel the remaining applicable warranty.

Unless otherwise stated in writing or required by law, replacement does not automatically restart the original warranty period.

11. Product Care and Maintenance

Customers should follow appropriate care instructions to maintain their furniture.

Recommended practices include:

• Avoid prolonged direct sunlight.

• Protect furniture from excessive moisture.

• Keep furniture away from excessive heat.

• Clean with a soft, dry, or slightly damp cloth.

• Avoid harsh chemicals and abrasive cleaning materials.

• Do not leave standing water on wooden surfaces.

• Avoid dragging or improperly lifting furniture.

• Maintain suitable indoor humidity conditions.

• Follow product-specific care instructions.

Damage resulting from improper maintenance may be excluded from warranty coverage where the improper maintenance caused or contributed to the damage.

12. Intellectual Property

All website content, including product images, logos, text, descriptions, graphics, and original designs, belongs to eBansal Furniture or is used with authorization.

Unauthorized copying, reproduction, modification, redistribution, or commercial use is prohibited.

Customers may use website content for lawful personal purposes.

13. Website Usage

Customers agree not to:

• Use the website for unlawful purposes.

• Provide fraudulent information.

• Attempt unauthorized system access.

• Interfere with website security.

• Upload malicious software.

• Misuse payment or promotional systems.

• Infringe intellectual property rights.

eBansal Furniture reserves the right to restrict unlawful or abusive website usage.

14. Privacy and Customer Information

Customer information may be collected and processed for:

• Order processing.

• Payment verification.

• Delivery coordination.

• Installation arrangements.

• Customer support.

• Warranty and replacement claims.

• Legal compliance.

• Marketing communications where permitted.

We do not sell customer personal information to third parties.

Information may be shared with authorized service providers where reasonably necessary to fulfil orders and provide services.

Please refer to our Privacy Policy for further details.

15. Limitation of Liability

To the extent permitted by applicable law, eBansal Furniture will not be liable for indirect or consequential losses caused by circumstances beyond its reasonable control.

Where legally permissible, contractual liability may be limited to the amount paid for the affected product or service.

However, nothing in these Terms & Conditions excludes or restricts liability or remedies that cannot legally be excluded, including applicable consumer protection and product liability rights.

eBansal Furniture will make reasonable efforts to assist customers with legitimate product, delivery, and service-related complaints.

16. Force Majeure

eBansal Furniture shall not be responsible for delays caused by circumstances beyond its reasonable control, including:

• Natural disasters.

• Floods or earthquakes.

• Severe weather.

• Government restrictions.

• Strikes or transportation disruptions.

• Public health emergencies.

• Supply chain interruptions.

• Other unavoidable external events.

We will make reasonable efforts to communicate material delays and minimize disruption.

Customer remedies in such circumstances remain subject to applicable law.

17. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of India.

Customers are encouraged to contact eBansal Furniture first to resolve disputes amicably.

We will endeavour to address disputes within 30 days, depending on the circumstances.

Subject to applicable law, disputes may be brought before courts having appropriate jurisdiction in Rajasthan.

Nothing in these terms restricts the customer's right to approach a competent consumer commission or other authorized forum under the Consumer Protection Act, 2019.

18. Grievance Redressal

Customers may submit complaints regarding orders, delivery, payments, installation, replacement, warranty, or related services.

Email: ebansalfurniture@gmail.com

Subject: GRIEVANCE – Order No. [XXXX]

Customers should provide their order number, contact information, issue description, and supporting evidence.

Our service targets are:

• Acknowledgement within 48 hours.

• Resolution of routine complaints within seven working days wherever reasonably possible.

• Communication of updates where additional investigation is required.

These targets do not replace any mandatory grievance-handling requirements under applicable law.

19. Changes to Terms & Conditions

eBansal Furniture reserves the right to update these Terms & Conditions to reflect changes in business operations, services, policies, or legal requirements.

Updated terms will be published on our website.

Changes will generally apply prospectively and will not retrospectively remove existing customer rights, except where permitted or required by law.

Customers are encouraged to review these terms periodically.

20. Contact Information

For questions regarding orders, delivery, installation, replacement, warranty, refunds, or these Terms & Conditions, please contact:

eBansal Furniture
A Brand of Bansal Handicraft

Address:
G-1, 89-90, RIICO Industrial Area,
Sardarshahar, Rajasthan – 331403, India

Email: ebansalfurniture@gmail.com

Phone / WhatsApp: +919256401564

Website: https://ebansal.com

Contact Page: https://ebansal.com/pages/contact-us

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

21. Customer Acknowledgement

By placing an order with eBansal Furniture, the customer confirms that they have reviewed and understood the product specifications, dimensions, delivery conditions, installation requirements, and applicable policies.

In particular, customers acknowledge that:

• Solid wood furniture may exhibit natural handcrafted variations.

• Furniture dimensions and building access must be checked before ordering.

• Free standard shipping does not guarantee staircase delivery to upper floors.

• Upper-floor delivery depends on suitable lift availability and delivery partner capabilities.

• Customer-side lift or staircase restrictions may prevent doorstep delivery.

• RTO caused by customer-side delivery restrictions does not automatically qualify for cancellation or a full refund.

• Reshipping after customer-side RTO may require payment of shipping and repacking charges.

• Replacements are subject to eligibility, verification, and applicable consumer rights.

• Warranty coverage depends on the terms applicable to the purchased product.

All purchases remain subject to these Terms & Conditions, applicable product-specific policies, and Indian consumer protection laws.

© 2026 eBansal Furniture (A Brand of Bansal Handicraft). All Rights Reserved.

Website: https://ebansal.com
Email: ebansalfurniture@gmail.com
Phone / WhatsApp: +919256401564