3 years Limited Warranty Policy

eBansal Furniture (a brand of Bansal Handicraft) provides a 3-year limited warranty on eligible furniture products against manufacturing and structural defects, subject to the terms, conditions, exclusions, and limitations described below.

This warranty is intended to cover defects arising from manufacturing or workmanship under normal residential use. It does not cover the natural characteristics of solid wood, normal wear and tear, damage caused by misuse, environmental conditions, unauthorized modifications, or improper care.

1. WARRANTY PERIOD

• The warranty is valid for 3 years from the date of delivery of the product.

• The warranty is applicable only to the original purchaser and is non-transferable.

• A valid original invoice/order number must be provided for any warranty claim.

• Warranty coverage applies only to products purchased directly from eBansal Furniture or through an authorized sales channel.

• The warranty applies to products used for normal residential purposes. Commercial, institutional, rental, hospitality, or heavy-duty use is excluded unless specifically agreed in writing.

2. WHAT IS COVERED

The 3-Year Limited Warranty covers manufacturing or structural defects that occur during normal residential use, including:

• Structural failure caused by defective manufacturing or workmanship.

• Failure of properly constructed joints under normal use.

• Structural cracks or breaks attributable to a manufacturing defect.

• Manufacturing defects that materially affect the structural integrity or intended use of the furniture.

• Defective structural components identified by eBansal after inspection.

• Manufacturing-related defects in the primary wooden structure that were not reasonably apparent at the time of delivery.

Where a warranty claim is accepted, eBansal will determine the appropriate remedy based on the nature and extent of the issue.

3. WARRANTY REMEDY — REPAIR FIRST

eBansal’s warranty is primarily a repair and replacement warranty, not an automatic refund warranty.

For an approved warranty claim:

FIRST: eBansal will assess the reported issue and determine whether it is covered.

SECOND: Wherever reasonably possible, eBansal will repair the affected product or component.

THIRD: If repair is not reasonably possible, eBansal may replace the affected component.

FOURTH: If the affected component cannot reasonably be replaced, eBansal may, at its discretion, replace the complete product or provide another appropriate resolution.

A refund is not automatically available under this warranty. Any refund, where applicable, will be considered only when eBansal determines that repair or replacement is not reasonably feasible.

4. NATURAL SOLID WOOD — IMPORTANT

eBansal furniture is handcrafted using natural Sheesham wood and other natural materials. Wood is a living natural material and continues to respond to its surrounding environment even after furniture has been manufactured.

The following are natural characteristics and are not considered manufacturing defects:

• Natural variations in wood grain, color, shade, knots, patterns, and texture.

• Minor differences between individual furniture pieces.

• Gradual changes in color caused by natural ageing, oxidation, or exposure to light.

• Minor expansion or contraction of wood due to changes in temperature and humidity.

• Minor movement, shrinkage, or settling of wooden components.

• Small natural cracks or surface changes that do not materially affect structural integrity.

• Minor variations in handcrafted finishes, polishing, painting, carving, stitching, patchwork, or other artisan work.

• Minor differences between the delivered product and website photographs.

• Natural marks, grains, knots, pores, and other characteristics inherent to solid wood.

Such characteristics are an inherent part of natural solid wood furniture and do not constitute a warranty defect.

5. ENVIRONMENTAL CONDITIONS

Solid wood furniture must be kept in a suitable indoor environment.

The warranty does not cover damage resulting from:

• Excessive moisture or humidity.

• Water leakage, flooding, damp walls, or prolonged exposure to moisture.

• Direct and prolonged exposure to sunlight or extreme heat.

• Extreme temperature fluctuations.

• Poor ventilation.

• Placement in areas exposed to rain, water, or excessive dampness.

• Storage in damp, closed, or poorly ventilated premises.

• Improper environmental conditions that cause excessive movement, cracking, swelling, warping, or deterioration of wood.

Customers are responsible for maintaining suitable environmental conditions for the furniture.

6. CARE AND MAINTENANCE

The warranty is valid subject to reasonable care and maintenance of the furniture.

Customers should:

• Keep furniture dry and protected from prolonged moisture.

• Clean surfaces using appropriate furniture-care methods.

• Avoid harsh chemicals, abrasive cleaners, and excessive water.

• Protect wooden surfaces from prolonged direct sunlight.

• Avoid placing extremely hot or wet objects directly on wooden surfaces.

• Use the furniture only for its intended purpose.

• Follow any care or maintenance instructions provided by eBansal.

Failure to follow reasonable care and maintenance practices may void coverage for the resulting damage.

7. WHAT IS NOT COVERED

The following are specifically excluded from the 3-Year Limited Warranty:

A. Normal Wear and Tear

• Scratches, dents, stains, marks, abrasions, and scuffs caused by normal use.

• Fading, polishing loss, or finish deterioration caused by normal use.

• Normal ageing of upholstery, fabric, leatherette, cushions, foam, or other consumable materials.

• Loosening of hardware or fittings caused by regular use where tightening or routine maintenance can resolve the issue.

B. Customer-Caused Damage

• Damage caused by misuse, negligence, accidents, or improper handling.

• Damage caused by overloading or using furniture beyond its intended purpose.

• Damage caused by dragging, lifting, shifting, or relocating furniture improperly.

• Damage caused by pets, children, sharp objects, or external impact.

• Damage caused by unauthorized repairs, alterations, modifications, drilling, cutting, or customization.

• Damage caused by assembly performed by a person or service provider not authorized by eBansal.

C. Environmental Damage

• Water damage.

• Dampness or moisture-related damage.

• Excessive humidity.

• Excessive dryness or unsuitable climatic conditions.

• Sunlight or heat-related damage.

• Termite, borer, fungus, mold, or other pest infestation caused by environmental conditions or property conditions.

D. Installation and Placement

The customer is responsible for ensuring that the furniture can safely enter and fit within the property.

The warranty does not cover damage resulting from:

• Incorrect measurements of doors, lifts, staircases, corridors, or rooms.

• Forced movement through restricted spaces.

• Improper installation or assembly by unauthorized personnel.

• Uneven flooring or unsuitable placement conditions.

Minor unevenness caused by uneven floors is not considered a manufacturing defect.

8. TERMITE & WOOD-BORER EXCLUSION

The 3-Year Limited Warranty does not automatically cover termite, borer, fungus, or pest infestation.

Any such claim will be evaluated separately based on the cause of infestation.

The warranty does not cover infestation resulting from:

• Damp or poorly ventilated premises.

• Houses or properties that remain closed or unoccupied for extended periods.

• Moisture or water leakage.

• Infestation originating from the building, walls, flooring, doors, windows, or surrounding furniture.

• Existing infestation in the property.

• Lack of reasonable pest control or property maintenance.

eBansal may request photographs, videos, or a physical inspection before determining whether any claim is covered.

9. UPHOLSTERY, FABRIC, CUSHIONS & ACCESSORIES

Unless specifically mentioned in the product warranty or invoice, the 3-Year Limited Warranty does not cover normal deterioration of:

• Fabric.

• Upholstery.

• Cushion covers.

• Foam.

• Filling materials.

• Mattress materials.

• Decorative accessories.

• Consumable components.

Normal compression, softening, color fading, staining, pilling, and wear caused by regular use are not considered manufacturing defects.

10. HARDWARE & MOVING MECHANISMS

Hardware, hinges, handles, drawer channels, hydraulic systems, wheels, locks, and other moving mechanisms are subject to normal wear and tear.

Where a component fails due to a confirmed manufacturing defect, eBansal may repair or replace the affected component at its discretion.

Damage caused by excessive force, improper use, unauthorized adjustment, installation, or normal wear is not covered.

11. WARRANTY CLAIM PROCESS

To submit a warranty claim, the customer must:

1. Contact eBansal Furniture at ebansalfurniture@gmail.com.

2. Mention the original order number/invoice number.

3. Provide clear photographs and/or videos showing the issue.

4. Provide a description of the problem and when it was first noticed.

5. Provide any additional information reasonably requested by the eBansal team.

6. Cooperate with inspection, repair, or service arrangements where required.

Email subject:

WARRANTY CLAIM – Order No. [XXXX]

eBansal may request a physical inspection before approving a warranty claim.

12. INSPECTION & WARRANTY DETERMINATION

All warranty claims are subject to verification.

eBansal reserves the right to determine whether the reported issue:

• Is a manufacturing or structural defect;

• Is caused by normal characteristics of natural wood;

• Is caused by normal wear and tear;

• Is caused by environmental conditions;

• Is caused by misuse, negligence, accident, or unauthorized modification; or

• Falls outside the scope of this warranty.

The final determination of warranty coverage will be made after reviewing the available evidence and, where necessary, conducting a physical inspection.

13. TRANSPORTATION & SERVICE

For approved warranty claims, eBansal will determine the appropriate service method depending on the nature of the issue.

Where a product or component needs to be transported to eBansal’s facility for an approved warranty repair, eBansal will coordinate the required process as applicable.

Warranty service does not include costs arising from customer-requested relocation, reinstallation, modification, or assembly unrelated to the approved warranty issue.

14. WARRANTY DOES NOT EXTEND THE ORIGINAL WARRANTY PERIOD

Repair or replacement of a product or component under warranty does not restart or extend the original 3-year warranty period.

The warranty remains valid only for the remaining portion of the original warranty period.

15. LIMITATION OF WARRANTY

This warranty applies only to the product purchased and does not cover indirect, incidental, or consequential losses arising from the use, inability to use, repair, replacement, or failure of the product.

The warranty does not cover damage to flooring, walls, electrical systems, other furniture, personal belongings, or other property resulting from a furniture issue.

Nothing in this warranty is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable Indian law.

16. CUSTOMER RESPONSIBILITY

The customer is responsible for:

• Providing accurate delivery and installation information.

• Checking access dimensions before purchase.

• Providing suitable environmental conditions.

• Following recommended care instructions.

• Using the furniture for its intended purpose.

• Providing reasonable access for inspection, repair, or service where required.

Failure to meet these responsibilities may affect warranty coverage where the failure caused or contributed to the reported issue.

17. WARRANTY TRANSFER

The 3-Year Limited Warranty is applicable only to the original purchaser and is not transferable to subsequent owners, tenants, or third parties unless expressly approved in writing by eBansal Furniture.

18. GOVERNING TERMS

This 3-Year Limited Warranty should be read together with eBansal Furniture’s:

• Terms & Conditions

• Return & Refund Policy

• Privacy Policy

• Payment Policy

• Product Care Instructions

In the event of any conflict, applicable Indian consumer law shall prevail to the extent required by law.

 

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QUICK WARRANTY SUMMARY

eBansal Furniture

3-Year Limited Warranty | Handcrafted Solid Wood Furniture

For warranty assistance:

Email: ebansalfurniture@gmail.com
Phone/WhatsApp: +91 9256401564
Address: G-1, 89-90, RIICO Industrial Area, Sardarshahar, Rajasthan – 331403
Support Hours: Mon–Sat, 10:00 AM–6:00 PM IST

Warranty Claim Subject: WARRANTY CLAIM – Order No. [XXXX]