10 days Replacement Policy

eBansal Furniture (Brand of Bansal Handicraft)

1. REPLACEMENT PERIOD

  • The replacement request must be raised within 10 days from the date of delivery.

  • Replacement requests submitted after 10 days may not be accepted under this policy.

  • This policy applies only to the original purchaser.

  • A valid original invoice/order number is required to process a replacement request.

  • The product must have been purchased directly from eBansal Furniture or through an authorized sales channel.

2. WHAT IS ELIGIBLE FOR REPLACEMENT

  • Manufacturing defect.

  • Structural defect affecting the intended use of the furniture.

  • Major damage caused during transportation or delivery.

  • Incorrect product delivered compared with the product ordered.

  • Missing major components required for the proper use or assembly of the product.

  • A significant defect that was present at the time of delivery.

  • All replacement requests are subject to verification by eBansal Furniture.

3. DELIVERY DAMAGE

  • Take clear photographs and videos of the package before opening, wherever possible.

  • Take photographs/videos of the product and the damaged area after opening.

  • Contact eBansal Furniture as soon as possible.

  • Submit the replacement request within the 10-day replacement period.

4. WHAT IS NOT COVERED

  • Normal wear and tear.

  • Minor scratches, marks, dents, or stains caused after delivery.

  • Damage caused by misuse, negligence, accidents, or improper handling.

  • Damage caused by pets, children, sharp objects, or external impact after delivery.

  • Damage caused by dragging, shifting, lifting, or relocating the furniture improperly.

  • Damage caused by unauthorized assembly, repairs, drilling, alterations, or modifications.

  • Damage caused by exposure to water, moisture, excessive humidity, sunlight, heat, or unsuitable environmental conditions.

  • Natural variations in solid wood, including differences in grain, colour, shade, knots, texture, and pattern.

  • Minor expansion, contraction, movement, shrinkage, or settling of natural wood.

  • Minor handcrafted variations in polishing, painting, carving, stitching, patchwork, or finishing.

  • Normal differences between the delivered product and website photographs.

  • Normal softening, compression, fading, staining, pilling, or deterioration of upholstery, fabric, cushions, foam, or filling materials.

  • Damage resulting from improper installation or assembly by unauthorized personnel.

  • Products that have been modified or customized after delivery without written approval from eBansal Furniture.

5. NATURAL SOLID WOOD

  • eBansal Furniture uses natural Sheesham wood and other natural materials.

  • Variations in wood grain, color, knots, texture, pores, and patterns are natural characteristics of solid wood and are not considered defects.

  • Minor changes caused by natural movement, ageing, oxidation, temperature, or humidity are also not considered grounds for replacement unless they materially affect the structural integrity or intended use of the product.

6. REPLACEMENT PROCESS

  • Contact eBansal Furniture at ebansalfurniture@gmail.com.

  • Provide the original order number or invoice number.

  • Provide clear photographs and/or videos showing the issue.

  • Describe the issue and explain when it was first noticed.

  • Provide any additional information reasonably requested by the eBansal Furniture team.

  • Cooperate with inspection or verification where required.

Email Subject

  • REPLACEMENT REQUEST – Order No. [XXXX]

7. INSPECTION & APPROVAL

  • All replacement requests are subject to verification.

  • eBansal Furniture may determine whether the reported issue was present at delivery, is a manufacturing or structural defect, was caused during transportation, is a natural characteristic of solid wood, was caused by misuse/negligence/accident/improper handling, or falls outside this policy.

  • eBansal Furniture may request additional photographs, videos, or a physical inspection before approving a replacement.

8. REPLACEMENT REMEDY

  • If a replacement request is approved, eBansal Furniture will arrange replacement of the affected product or component, depending on the nature of the issue.

  • Where only a component is defective or damaged, eBansal Furniture may replace the affected component instead of the complete product.

  • If replacement of the affected component is not reasonably possible, eBansal Furniture may determine an appropriate alternative resolution.

  • Replacement is subject to product/component availability.

  • Replacement under this policy does not automatically result in a refund.

9. RETURN OF THE PRODUCT

  • Where a replacement is approved, the customer may be required to return the affected product or component as instructed by eBansal Furniture.

  • The customer must provide reasonable access for pickup, inspection, or replacement where required.

  • The product should not be further modified, repaired, damaged, or altered after the issue has been reported.

10. REFUND

  • This policy is primarily a replacement policy and does not provide an automatic right to a refund.

  • Where replacement is not reasonably feasible, eBansal Furniture may consider an alternative resolution, including a refund, subject to applicable terms and applicable Indian consumer law.

11. WARRANTY AFTER REPLACEMENT

  • Replacement under this 10-Day Replacement Policy does not cancel the applicable product warranty.

  • Where the product is covered by eBansal Furniture's 3-Year Limited Warranty, the warranty will continue according to the terms and conditions of that warranty.

  • Replacement does not automatically restart or extend the original warranty period unless expressly stated in writing by eBansal Furniture.

12. CUSTOMER RESPONSIBILITY

  • Inspecting the product after delivery.

  • Reporting eligible issues within the 10-day replacement period.

  • Providing accurate order and delivery information.

  • Providing clear photographs/videos when requested.

  • Following reasonable product care and handling instructions.

  • Providing reasonable access for inspection, pickup, or replacement.

13. POLICY & CONSUMER RIGHTS

  • Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable Indian law.

  • This policy should be read together with eBansal Furniture's Terms & Conditions, 3-Year Limited Warranty Policy, Return & Refund Policy, Privacy Policy, Payment Policy, and Product Care Instructions.

  • In the event of any conflict, applicable Indian consumer law shall prevail to the extent required by law.

QUICK REPLACEMENT SUMMARY

REPLACEMENT MAY APPLY

  • Manufacturing defects

  • Structural defects

  • Major transit/delivery damage

  • Wrong product delivered

  • Missing major components

  • Significant defects present at delivery

  • Approved replacement after inspection

REPLACEMENT DOES NOT APPLY.

  • Normal wear and tear

  • Scratches, stains, or dents caused after delivery

  • Natural wood grain and color variations

  • Natural wood movement

  • Water, moisture, or humidity damage

  • Misuse or negligence

  • Unauthorized modifications or repairs

  • Accidental or external-impact damage

  • Improper assembly or installation

  • Normal upholstery/cushion deterioration

eBansal Furniture

Handcrafted Solid Wood Furniture

For Replacement Assistance:

Email: ebansalfurniture@gmail.com

Phone/WhatsApp: +91 9256401564

Address: G-1, 89-90, RIICO Industrial Area, Sardarshahar, Rajasthan – 331403

Support Hours: Mon–Sat, 10:00 AM–6:00 PM IST

Replacement Request Subject: REPLACEMENT REQUEST – Order No. [XXXX]